Terms & Conditions
of Service

How We Work

We operate under one of three service models, confirmed with you before work begins. If you're unsure which applies to your job, call Bryan on 027 202 5876 and he'll give you a straight answer.

For the full explanation of how each model works in practice, see How We Work →

Rates & Charges

We'll confirm the applicable rate before we start, and check in before clocking on past what was expected.

All rates include GST.

Payment

Invoices are issued weekly, at project milestones, or on job completion, depending on the service model in use. Payment is due within 7 days of invoice unless otherwise agreed in writing.

Payment by bank transfer only. Account details are shown on all invoices. We do not accept credit card or cash payments.

Overdue accounts may result in work being paused until the outstanding balance is cleared.

Open-Scope Projects: Additional Terms

Where an open-scope arrangement has been agreed, the following additional terms apply.

A working budget is agreed before work begins. This is an indicative figure, not a fixed price. We will notify you before that budget is approached and will not exceed it without your agreement.

Where the client maintains a direct trade account (e.g. Mitre 10 MEGA Masterton), materials purchased through that account are the client's responsibility and are not invoiced through us.

Either party may pause or wind up an open-scope engagement with reasonable notice. Labour to the date of notice will be invoiced. Materials ordered or committed prior to notice remain the client's responsibility.

Scope changes are discussed and agreed before additional work begins, with no additional spend without your explicit go-ahead.

Variations & Unforeseen Work

Where work uncovers conditions that materially change the scope, such as concealed damage, non-compliant existing work or structural issues, we will stop, tell you what we've found, and agree a way forward before proceeding. We do not carry out additional work without your knowledge. No exceptions.

Health & Safety

We have NEBOSH health and safety training and carry full public liability insurance. We operate under our own health and safety plan.

Clients are responsible for ensuring the site is reasonably safe and accessible, and for disclosing any known hazards before work begins.

Liability

Our liability is limited to the value of work performed. We are not liable for pre-existing conditions, latent defects, or issues arising from materials supplied by the client.

Where work is subject to building consent or compliance requirements, it is the client's responsibility to obtain those consents unless otherwise agreed in writing before work begins.

Cancellation

Jobs cancelled with less than 24 hours' notice may incur the minimum call-out charge.

Where materials have been ordered or collected for a job, those costs remain the client's responsibility regardless of when the cancellation occurs.

Disputes

We prefer to resolve any concerns directly and promptly. If you have an issue with any aspect of the work or invoicing, contact Bryan first, and most things can be sorted in a conversation. We will respond within 2 business days.

Privacy

Client information is used solely for the purpose of providing and invoicing for services. We do not share client information with third parties except where required to complete the work, for example with suppliers or subcontractors.

Materials you buy directly, or that we source for you

Where we help you choose or source materials, plant or equipment but you buy and pay the supplier or dealer directly, your contract for those goods is with that supplier or dealer, not with us. We add no margin to them. Any question of the quality, fitness or warranty of those goods is between you and the supplier or manufacturer under their terms and under the Consumer Guarantees Act as it applies to that sale.

Our advice and recommendations

We give practical, hands-on trade advice based on experience. We are not architects, engineers, designers or licensed building practitioners, and our advice is not professional design, engineering or building-consent certification. Where a job involves the Building Code, structural adequacy, consents or specialist design, obtaining the right professional advice or consent is your responsibility unless we have agreed otherwise in writing. Our recommendations are given in good faith. The final choice of product, specification, supplier and method is yours, particularly where you also take advice from a supplier or dealer.

Choices made against our recommendation

If you choose a product, material, specification or method that we have advised against, or that we have told you does not meet a relevant standard or compliance requirement, we will say so plainly, and if you still wish to proceed we will record that choice in writing. Where you direct us to proceed on that basis, we are not responsible for consequences that flow from that choice, as opposed to from our own workmanship.

When these terms apply, and which version

These terms apply to all work we carry out. By booking through our website, engaging us, or instructing work to proceed, you confirm you have had the opportunity to read these terms and that you accept them. The version that applies to your job is the one published on our website at the date you engage us. The revision history below records when each change was made.

Governing law and disputes

These terms are governed by New Zealand law. We would always rather resolve a concern by talking first (clause 09). Any dispute that cannot be resolved that way may be dealt with by the New Zealand Disputes Tribunal or the courts, as appropriate.

Revision history

We add to these terms as we learn. Earlier entries are never changed. We only add new dated entries below.